Deliver better customer service
right from your inbox

Businesses choose Outpost when basic email isn't
enough, but pricey ticketing software is overkill.

try Outpost free for 30 days

Practical tools with the power to delight your customers

Assignments

Assignments

Assign emails for
more efficiency

Assign support requests to specific team members, so everyone knows which emails they're responsible for. No more missed messages or confusion around who's doing what.

Templates

Templates

Answer FAQs with
a couple clicks

Tackle common questions in seconds by using saved template responses. This frees up your team to focus on those trickier customer support emails.

Internal notes

Internal Notes

Deliver the best response
by looping in coworkers

Have a complex or technical support request? Loop in teammates with the right expertise, swap comments behind-the-scenes, and then send the most helpful, thorough response possible.

Analytics & reporting

Analytics & Reporting

Get key insights
to improve response times

Are your customers waiting to hear from you? With Outpost, you can track email response times by mailbox, user, and date. Use Outpost's analytics to be more productive—and provide quicker customer support.

Collision alerts

Collision Alerts

Avoid duplicated work

See in real-time when a team member is already responding to an email. This prevents two people from replying to the same message (and potentially sending conflicting advice).

Other practical features your team will actually use

Stay organized

Find any message in any mailbox with a simple dashboard—and use tags for even better team organization.

Email integration

Connect or create any mailbox and start using Outpost in 2 minutes or less.

Email alerts

Create customized email digests to stay up-to-date and make sure nothing falls through the cracks.

See how a simplified shared inbox
helps every aspect of your business

Customer service
Sales
Productivity