Deliver better customer service
right from your inbox

Businesses choose Outpost when basic email isn't
enough, but pricey ticketing software is overkill.

try Outpost free for 30 days

Simple tools for quick, personalized support.

Assignments

Assignments

Assign emails for
more efficiency

Assign support requests to specific team members, so everyone knows which emails they're responsible for. No more missed messages or confusion around who's doing what.

Templates

Templates

Answer FAQs with
a couple clicks

Tackle common questions in seconds by using saved template responses. This frees up your team to focus on those trickier customer support emails.

Internal notes

Internal Notes

Deliver the best response
by looping in coworkers

Have a complex or technical support request? Loop in teammates with the right expertise, swap comments behind-the-scenes, and then send the most helpful, thorough response possible.

Collision alerts

Collision Alerts

Avoid duplicated work

See in real-time when a team member is already responding to an email. This prevents two people from replying to the same message (and potentially sending conflicting advice).

Other handy features your team will actually use

Centralized inbox

Stay organized by accessing every shared email account in a single inbox.

Gmail integration

Connect your Gmail account and start using Outpost. All the setup is automatic.

Email history

Get up to speed quickly on any email conversation in any shared inbox.

See how a simplified shared inbox
helps every aspect of your business

Customer service
Sales
Productivity