Posts Tagged: customers

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they’re simply wrong? Here’s how to handle it—and still keep them happy.

Putting Empathy Back Into Email

Email customer service has its benefits—but the downside is it can come off as lacking empathy. Here’s how to make your email communication with customers more empathetic.

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