Posts Tagged: customer service

Great Customer Service Doesn’t Just Happen

Building an organization that is customer-focused starts with the hiring process, but it doesn’t end there. You’ll need to train your employees on how to offer customer-focused service—and you’ll need to keep training them.

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they’re simply wrong? Here’s how to handle it—and still keep them happy.