Posts Tagged: company culture

How to Write a Thank You Email

Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.

How to Write an Email to Your Boss

You’re writing an important email to your boss, and it has to be good. You want the subject of your email to be taken seriously. You want a quick response. And, you want to approach the subject with the right amount of professionalism. Here’s how to write an email to your boss that hits these notes.

Great Customer Service Doesn’t Just Happen

Building an organization that is customer-focused starts with the hiring process, but it doesn’t end there. You’ll need to train your employees on how to offer customer-focused service—and you’ll need to keep training them.

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they’re simply wrong? Here’s how to handle it—and still keep them happy.