Posts Categorized: Customer Service Remove Filter

15 Habits for Earning Your Clients’ Trust

Building better client relationships isn’t always easy. It takes time, energy, and most importantly, attention. Here are 15 habits to build long-lasting, trusting relationships between yourself and your clients.

Great Customer Service Doesn’t Just Happen

Building an organization that is customer-focused starts with the hiring process, but it doesn’t end there. You’ll need to train your employees on how to offer customer-focused service—and you’ll need to keep training them.

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they’re simply wrong? Here’s how to handle it—and still keep them happy.