Briana Morgaine

Briana Morgaine

Briana is the content marketing specialist for Outpost and Palo Alto Software. She enjoys discussing marketing, social media, and the pros and cons of the Oxford comma. Briana is a resident of Portland, Oregon, and can be found working remotely from a variety of local coffee shops.

Outpost Posts Written By Briana Morgaine

Does Your Business Need a Branded Email Address?

An easy way to make your business look more professional is to make sure you have a branded email address where your clients or customers can reach you. Here’s why having a professional email for your business matters—both for now, and as your business grows.

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they’re simply wrong? Here’s how to handle it—and still keep them happy.

How Emotional Intelligence Improves Your Customer Service

Emotional intelligence is a business buzzword these days, and it’s a skill set that is especially important for team members who interact with customers. Here’s why emotional intelligence matters to your business, how to hire for emotional intelligence, and how to improve your own skills.

Want Loyal, Happy Customers? Empower Your Team

We’ve all experienced disempowered customer service, and it isn’t pretty. When it comes to customer satisfaction, an empowered team makes all the difference. Here’s how to empower your team and create happy, loyal customers.

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