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You open your inbox some perfectly pleasant Monday morning to the rudest message you’ve ever read from an angry customer. What should you do? How should you respond to rude emails from angry customers? Here’s what we’ve learned.
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No matter the size of your team, no one likes to be left in the dark. But how transparent do you need to be so that everyone can do the best version of their job? Here’s why transparency in the workplace matters, and how it can improve productivity.
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Want to convert more pre-sale leads? Consider using collaborative email. Not only will your team send better emails, but they’ll also be able to reply both faster and better, with personalized emails that can increase conversion rates and customer retention.
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Let’s face it: The constant stream of emails we all face can feel overwhelming. But, is striving for inbox zero the answer? Here’s how to make the idea of inbox zero actually work for you.
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Your inbox is a mess and you need to clean up your email. That’s okay—because, in an hour or less, your email accounts are going to be in much better shape. Here’s how to do it.
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Just as you want your home, vehicle, and devices to be safe, email security best practices help you keep your inbox out of the grips of hackers and other bad actors in the data world. Email security can seem daunting, but it doesn’t have to be.
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No matter how they happen, mistakes are a fact of business. Sooner or later, you will have to send a solid apology email. Here’s how to write one, and an email apology template to help you get started.
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Email response times for your own inbox can be tough enough to tame, but a bigger challenge awaits. Your organization can no longer rely on the “ole good enough” customer service email reply time standard of 24 hours.
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You shouldn’t bring your email with you on vacation—but no one wants to come back to the office and confront an out of office email catastrophe. Here’s how to set up your inbox so that you can leave it behind without all the stress and worrying.
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Sharing passwords can hurt your business—and there are better ways to get the job done that won’t put your operation at risk. Here’s how to collaborate via email without sharing email passwords.