Outpost Blog

You Had Me at Hello: The Best Email Greetings for Customers

A great email has a lot of moving parts. The first one you’ll encounter? How to begin your email. What email greeting is most appropriate when responding to a customer query, sending requested information, or reaching out with a marketing message? Here’s how to determine the best email greetings for your business.

Outpost: A Zendesk Inbox Alternative

Outpost is built to make your team more collaborative and productive with email and is cheaper than most of Zendesk’s pricing plans. Here’s why Outpost is a great Zendesk Inbox alternative, and how it can help your customer service team.

Email Response Time: The New Analytics Feature in Outpost

Your ability to fulfill orders or respond to questions and problems in a timely manner directly impacts your reputation, reviews, and new or repeat business. Here’s how Outpost’s new Analytics feature can help you and your team respond to emails more efficiently.

How to Write a Thank You Email

Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.

How to Write an Email to Your Boss

You’re writing an important email to your boss, and it has to be good. You want the subject of your email to be taken seriously. You want a quick response. And, you want to approach the subject with the right amount of professionalism. Here’s how to write an email to your boss that hits these notes.

5 Tips for Managing Your Shared Mailbox Like a Pro With Outpost

If your company uses more than one shared inbox or shared email address—and most companies do—then email problems can multiply. Unless, of course, you have a tool (like Outpost) to help you make sense of your shared email. Here are five ways you can use Outpost to make managing email easier and more transparent.

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